Warranty Policies

General Shades Awnings Exterior Clutch Shades

We at Polar Shades stand behind our exceptional products with pride. Should any products purchased from Polar Shades become defective, we will replace or repair them free of charge under the following terms of our limited warranty.

Polar Shades Select Frames

The frames on the Polar Shades Select awning are guaranteed to function free from defects in workmanship and materials under proper use for five (5) years from the original date of purchase.

Frame Finish

On all products our frame finish is guaranteed to be free of defects in workmanship and materials under proper use for five (5) years from the original date of purchase.

Fabric

This limited warranty guarantees the fabric from becoming unserviceable due to: loss of color or strength from normal exposure conditions, including sunlight, mildew, rot and atmospheric chemicals, for five (5) years from the original date of purchase.

Optional Motor

Our motors are warranted to be free from defects in materials and workmanship, under normal and proper use, for a period of five (5) years from the original date of purchase.

Optional Controls & Electronics

All of our motor controls, switches and electronics are warranted to be free from defects in materials and workmanship, under normal and proper use, for a period of five (5) years beginning from the original date of purchase.

Force of Nature

Polar Shades is not responsible to cover damage to the awning system or its component parts caused from acts of nature, such as hurricanes, gales, tornadoes, snow, sleet, heavy rain, heavy winds, hail, flooding, weights or loads allowed to accumulate on the awning, fire, or similar hazards.

Additional Exclusions

Polar Shades is not responsible to cover the cost of damage due to vandalism, neglect, improper use or care (or a combination of the foregoing), or dents, scratches, degradation due to salt corrosion (corrosion, oxidation, rust, chipping or peeling of paint finish), or weathering occurring from normal use, or wear and tear (on all related products).

Limited Liability and Indemnification

Polar Shades will not be liable for any consequential or incidental damages or injuries arising from an alleged breach of this within limited warranty. Polar Shades assumes no liability for damage to the awning system and/or component parts caused by faulty installation, reinstallation, service, or failure to adhere to pitch requirements, as set forth in the OEM and/or Polar shades Installation manual. Polar Shades is not responsible for damage to any structure to which the awning is installed or attached, or to property or items located above, below or near the awning. Further, this warranty is void if the awning is sold, serviced, or repaired by any unauthorized dealer or service outlet. Purchaser shall defend, indemnify, and hold Polar Shades harmless against all claims, suits, proceedings, losses, liabilities, and damages (including costs, expenses, and reasonable attorneys’ fees) asserted by third parties against the Purchaser that arise out of any act of omission that constitutes a breach of Purchaser’s warranties hereunder.

This warranty does not cover labor costs and installation supplied by your dealer.